Secure Hub roll-out

We live in a digital world. From the moment we wake up we reach for our devices, whether that’s our iPhone, iPad or Computer. It’s built into our lives, to a point where we don’t even think about it. First thing in the morning I check the weather forecast, find out my schedule for the day, fire off a few emails and catch up on the latest news – all from my iPhone. Digital apps are also a fast growing industry with over 165,000 health apps to choose from. At the touch of a button people can manage their health and track their progress from the comfort of their home. As health professionals we need to be aware of the apps our patients are using and equip ourselves with our own tool box so we can provide the most up to date care.  By working in partnership with healthAlliance and the Northern Regional DHBs we now have an opportunity to truly revolutionise healthcare in meaningful new ways.

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Moving on

As most of you know I handed in my resignation this week, after working as CEO of CM Health for the past 11 years. Since that happened I’ve had several people ask why the jump from CM Health to Te Papa in Wellington?

The simple answer is that after 33 years of health I was ready to pursue my other passion, which is in the field of arts and history.

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Keeping it real by walking the wards

The other day I heard a story about a man who had come into Middlemore Hospital to have a procedure done. When asked by a senior staff member about his experience, the one thing that stood out above the rest, was the kind nurse who took the time to make him a cup of tea, and to his delight included a biscuit. For this gentleman this simple act of kindness made him feel taken care of and valued. I found his experience really grounding – and a reminder that the little things like a cup of tea can make a world of difference in our patient’s eyes.

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Giving back to the community

Meet Allan Edmondson, member of the Patient & Whaanau Centred Consumer Council and ‘unsung hero’.  At a time when Allan should be enjoying a well-earned retirement, he and other members of the Council freely give their time, energy and experience to ensure people in their communities have a voice when it comes to improving patient care and health outcomes. This is Allan’s story.

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Paataka Place opens its doors

On Tuesday 7 February, Paataka Place opened its doors to the thousands of staff, visitors and patients who come through Middlemore Hospital every day. People were met with a modern and welcoming retail space with a range of shops which include Columbus Coffee, Elixir Expresso, little goodness, Subway, Send-a-Basket and Haumanu Pharmacy.

While I was ordering my coffee, I noticed the excited buzz of the staff around me, as they commented on how lovely it was to have a range of shops and eating places to choose from.

One lady said it was like being a kid in a candy store – there was so much on offer.
While I can assure you there was no candy in sight, I was delighted to see the range of healthy food and beverages available.

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Community Central

I have regularly talked about the need to better integrate health services in our community and while we have a good sense of what is happening across the Hospital, thanks to Middlemore Central, we need a similar system in our community so we have an overview of where our patients are and the care they require. This is what Community Central aims to do. To tell us more I’m joined by Penny Magud, General Manager Eastern Locality and Pam Hill, Service Development Manager Community Central.

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The story of our District Health Board

Our Quality Accounts are just as important as our financial accounts. Where our financial accounts tell us how we are using our money, the Quality Accounts tell us a great deal about how we are living up to the ‘granny test’ and providing the care we would wish for our loved ones to receive. In my time here I have always said that clinical quality is the only game in town. At the end of the day providing safe and high quality care to our patients is a key priority and while the Quality Accounts tell us how we are doing, it also tells a great story about how we continue to improve the care we provide. That’s a huge testament to everyone’s hard work. To tell us more about the Quality Accounts I’m joined by Gloria Johnson, Chief Medical Officer and Jo Rankine, Quality Assurance Manager. Continue reading “The story of our District Health Board”