I have regularly talked about the need to better integrate health services in our community and while we have a good sense of what is happening across the Hospital, thanks to Middlemore Central, we need a similar system in our community so we have an overview of where our patients are and the care they require. This is what Community Central aims to do. To tell us more I’m joined by Penny Magud, General Manager Eastern Locality and Pam Hill, Service Development Manager Community Central.
This week the Minister for State Services announced a newly established South Auckland Social Investment Board to improve the livelihoods of our most vulnerable children. South Auckland is a young, diverse and growing community, however within that community, are families finding it hard to make ends meet and at risk children, facing abuse and neglect. In response the South Auckland Social Investment Board (SIB), which includes social, health, justice and community agencies will work together to improve outcomes – firstly focusing on 1500 at-risk children and their families living in Mangere.
I am very pleased to be a member of this Board on behalf of Counties Manukau Health. We are also playing an important role in hosting the Programme Office for the Board led by Margie Apa, and the cross-agency team that has been pulled together. By working collectively our most vulnerable children can grow up to be healthy, happy and productive adults.
I’m joined by Sandra Alofivae, lawyer, community leader and SIB Independent Chair to tell us more.
I was raised on the ideal that family is the cornerstone of our society and that family should look after and care for one another. Growing up my maternal grandparents were the undisputed centre of my family, which comprised of seven grown-up children and 23 grandchildren. Needless to say home was vibrant, busy and, by sheer necessity, regulated.
Recently, we shared with the media the findings of a report on CM Health’s performance.
The report, Quality Improvement at Counties Manukau Health; A Case Study Evaluation, led by Professor Robin Gauld from the University of Otago, showed that while there are definitely areas for improvement, we really are heading in the direction we want to go. What’s more, we’ve developed a distinctive culture here where everyone is committed to continually doing better.
We’re trying to deliver healthcare services to a population of 500,000 with high levels of socio-economic deprivation and the well-documented corresponding healthcare challenges of which you will all be aware. It’s complex and expensive, and we have to constantly be asking ourselves; how are we really doing?
Most of us, when we look back on our lives, could probably reflect on some critical moments, events or people who had a significant impact for better or worse. There will be many that we take for granted – the warm house that our parents/guardians provided, a safe environment where family and friends affirmed and encouraged us as we grew up giving us self-confidence to ‘give it a go’.
Professor Peter Gluckman, the Government’s Chief Science Officer reminds us that the science of human development is complex. In the 2011 report ‘Improving the Transition – Reducing Social and Psychological Morbidity During Adolescence’ his Taskforce of experts had to consider the “biological, cultural, social and behavioural domains” to present their best assessment of what works and doesn’t work. Even then, a comprehensive assessment of what puts a child or young person at risk is not possible – but the evidence is convincing that we could do a lot better.
Yesterday (10 September) CM Health launched its refreshed values and strategic plan, signaling a new and exciting era for our organisation. This work has been months in the planning with over 2000 people sharing their ideas as to how we can consistently be at our best for our patients, whaanau and families, and each other, and the choices we need to make to progress our goal to work together to achieve health equity.
While the conversations around our ‘Healthy Together’ strategy will continue (click here for our strategic plan), our new values: Kind, Valuing everyone, Together and Excellent, tell a story of how we can provide great care and a great experience at work.
So where does our story begin?
Our board chair, Dr Lee Mathias, joins me today to say a few words on behalf of the board, and to thank you, our staff, for the valuable contributions that you make.
I have been Chair of CM Health for almost two years and have witnessed, along with my fellow board members an ongoing transformation of our organisation – not just around the way we work, and the care we provide, but how we have grown as a health system. With a skilled, motivated and passionate workforce, ready and able to tackle the health challenges of the people living in Counties Manukau, it’s not surprising we have seen some truly innovative and game-changing initiatives.
Many of you would have heard about the ‘6 Hours Can Be Ours’ Campaign and how we set ourselves an audacious goal of admitting, discharging or transferring 95% of patients from Emergency Care within 6 hours. It’s a story I love to tell at our welcome day for new staff, and I take great pride in telling people that we are the only DHB, indeed the only hospital in Australasia to have maintained this target for six years running, despite the relentless pressure on Emergency Care. This success comes down to the commitment of our staff – not just in Emergency Care, but throughout the Hospital.