Before I begin, I have to say writing this blog gave me so much enjoyment. The two short letters I’m about to share, highlight the amazing, caring, compassionate and skilled people working at CM Health, and these are just the people I know about. The below feedback was sent in from Sandy Neva who works in EC and the Mihaere family whose premature baby, Kaiden was admitted to Neonatal Care.
Both these stories are great examples of our values and strategy in action.
Little Kaiden came into this world, four months premature, weighing in at just 770grams. He would spend the next few months in Neonatal Care, attached to a ventilator and getting specialist care and attention that would help save his life. To his parent’s delight, he is now back home and doing well.
What do you say to the people who saved your life more times than we can count? Not only that but held our hands during the hardest times of our lives. Words can’t literally give justice or explain our gratitude to the team that has taken care of us. We will forever be grateful to everyone.
Our little boy is so amazing and he couldn’t have done any of it without all of you. So be prepared with loads of updates and visits. Because we were lucky to be given our 20th chance (Dad) and I will try our very best to be the very best parents to the gift you all have given us.
Heaps and heaps and a little bit more love from (baby) (Dad) and (Mum)
My name is Sandy Neva. I am a nurse in Emergency Care and have been nursing at Middlemore Hospital for nearly 30 years. Occasionally I experience moments in healthcare that go above and beyond the model of care and service. It stands out and makes an everlasting impact on both the Healthcare worker’s involved but more importantly the patient and their family.
A few weeks ago I was working in the monitored area and had a Samoan woman and her family present with ‘chest pain’. She lives in Samoa. Unfortunately, she had not received the correct information about her illness and therefore had not received proper treatment. We soon established that it was likely her illness was terminal.
After Dr Stephanie Mackie finished her examination of the patient, I accompanied her as she prepared to inform the patient and her family of the situation. Before Dr Stephanie spoke to her, she was withdrawn, she had her eyes closed, she didn’t engage verbally and appeared apathetic to the whole situation. The ambience Dr Stephanie exuded was one of compassion, kindness, humility and genuine heartfelt care, while still maintaining the utmost professionalism. She had an extraordinary ability to connect with the patient and her family. I witnessed this patient sit up, open her eyes, her face looked serene, relieved, accepting and almost transformed. The truth of her illness and the manner in which Dr Stephanie had imparted this information had appeared to have empowered her and restored her dignity and grace. I believe this was a very powerful experience for the patient, her family, Dr Stephanie and myself. This experience optimised for me what caring for people is all about, and why I wanted to be in healthcare and nursing.
If you have a story to share about a colleague/team, who demonstrates our values and strategy please send it to Geraint.Martin@cmdhb.org.nz
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