CM Health launched its refreshed strategy and values this month, and over the next few weeks I’ll be sharing stories from staff who live these values (Kind, Valuing everyone, Together and Excellent) in their day to day jobs.
Today, I’m joined by our Head of General Surgery, Andrew Connolly, to talk about what ‘Excellent’ means to him and his team.
The word ‘excellent’ can mean different things to different people, however for me, excellent means not resting on our laurels. We should always strive to do our best and constantly look at ways to improve health outcomes for each and every patient. In general surgery, we see that as a team effort, and we strive for excellence in all aspects of what we do.
So how do you achieve excellence? That’s a hard question to answer. I believe the first step is making sure everyone understands we all have a common purpose, and that’s keeping patients and families at the centre of everything that we do. This means involving patients and families in their care and being open with people, even when things may go wrong. We want to foster a culture where we learn from our failures and improve for the next time. This also means not being afraid to make improvements, even when we are doing well.
A good example of this is the work we have been doing to reduce the length of stay for patients with gallbladder disease. While CM Health has been leading the world in how we treat gallbladder disease we knew we could do better. When we took a detailed look at each step in the patient’s journey, we discovered that if patients had an ultrasound scan earlier in their admission, quicker decisions could be made regarding treatment. By working with other departments, particularly Radiology, we have reduced the average length of stay by two days in under six months. That’s a great result. General Surgery, has also been working closely with its colleagues in Theatre, Anaesthesia and Radiology to minimise clinical variation in the approach to gallbladder disease. This means if you get admitted on Monday, the approach to your gallbladder will be the same as if you were admitted on Tuesday or any other day of the week. It’s about consistency of care and better outcomes for our patients.
The other day a colleague asked me if we were planning to make further improvements. My reply was absolutely. There’s always room to do better. That’s what being excellent is all about
Andrew and Geraint
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