Yesterday (10 September) CM Health launched its refreshed values and strategic plan, signaling a new and exciting era for our organisation. This work has been months in the planning with over 2000 people sharing their ideas as to how we can consistently be at our best for our patients, whaanau and families, and each other, and the choices we need to make to progress our goal to work together to achieve health equity.
While the conversations around our ‘Healthy Together’ strategy will continue (click here for our strategic plan), our new values: Kind, Valuing everyone, Together and Excellent, tell a story of how we can provide great care and a great experience at work.
So where does our story begin?
It starts 10 years ago, with some clear thinking behind what we need to do as an organisation to meet the challenges ahead, while continuing to provide safe, excellent and compassionate care.
The first phase was making sure we had the hospital infrastructure, buildings and resources, so staff can come to work and do the best job they can. As a result we now have an efficient 21st century hospital that South Auckland has badly needed for a long time.
The second phase was thinking about how we can make change happen. Change doesn’t happen by accident. In fact good, positive change certainly doesn’t happen by accident. You have to design it and build up the capability for it. You also have to experiment and find out what works and what doesn’t. That’s why we built Ko Awatea, to bring the best thinking locally, nationally and internationally to help find the solutions to some of our challenges. And through programmes like ‘6 Hours Can Be Ours’,20,000 Days and national programmes, such as the CLAB (Central Line Associated Bacteraemia) initiative, we have clearly proven that we have the skills, the people and the methodology to make change happen.
We now move into the third phase, and look at how we can make the whole system work. This means turning our attention to improving our population health of all people in South Auckland, so we can get that balanced health system of people living long and well in the community but are treated well and kindly when they come to hospital.
At each step of the journey, we must stop and reflect and make sure that what drives us are the values that we hope to see in ourselves and more importantly the values that sit behind the granny test. I want to make sure that everyone we look after is treated like a member of our own family. Our new values will help make that happen.
I’m incredibly proud of this organisation and the people who work here. What our refreshed strategy and values will do is build on the success of what we have done before, the success of what we have done today and the success of who we are going to be tomorrow.
Many thanks to the staff, patients, whaanau and families who shared their ideas and insights. We couldn’t have done this without you.
In the coming months we will be sharing stories from staff, who live our values in their everyday work
In the meantime check out the strategy and values videos below. They tell a great story about our journey.