It is often said that an organisation’s greatest resource is its people and nowhere is that more true than at CM Health. As I walk around our sites, I’m constantly struck
by the number of staff who routinely go above and beyond the call of duty for their patients and colleagues. I introduced the Everyday Heroes concept in my blog a month or two ago as a way of recognising these individuals and, as always, I invite you to email me directly on email@example.com if there is someone who you think is worthy of a little recognition for their efforts.
Today’s recipient is a gentleman who has been working at Middlemore Hospital for 14 years. During the time I’ve known him, I’ve never once seen him offer anything less than a smile and a cheerful greeting to passers-by. In fact, it’s such a pleasure to see him that I have altered my route around the hospital just to say hello to him. It really does make my day.
I’m speaking, of course, of Tauilo T. Vaotuua, better known to staff as Tui, the Samoan security officer who works at the Kidz First entrance. Tui always has a smile and a moment for everybody – parents worried about their children, visitors trying to find a park and all the staff who use the Kidz First entrance. He’s a real gentle giant with a heart of gold who, for me, epitomizes what CM Health is all about.
Tui has a background working in airports and with refugees, and is also a church pastor. When I asked him what he loves about his work at CM Health, he replied: “I love to serve the community. I see a lot of needs around here. If I see people raising their voice, I say ‘can I help you?’ and they start to calm down. The most important thing for my life is to help the people as best I can. It is a way of life and the way I do things. That’s me.”
Thank you Tui for your incredible hard work and unending cheerfulness. Your commitment to helping people is inspiring and hugely appreciated by the many patients, visitors and staff who benefit from it on a daily basis.