A Year in Review

Somehow we’re at the end of 2012, ready to finish up for another year and, for some of us, embark on well-deserved summer holidays. Beforehand, I just want to extend my sincere thanks to you all for your contribution to what has been an outstanding year for CM Health. I think the story of this year is best told by looking at some of the statistics for 2012 (from January – November) and comparing them to the statistics for the previous 12 months.

  • We had 93,110 presentations to our Emergency Department this year, compared with 89,895 last year. Presentations peaked at over 340 on a Friday in September. Despite the rise in demand, we continued to deliver high quality care while meeting our six hour target.
  • We delivered 7507 babies, up from 7456 in 2011.
  • 14,301 elective operations were completed, compared with 14,110 in 2011. More patients received the elective treatment they required, enabling them to return to their families, their community and to good health sooner.
  • Meanwhile, we performed 14,305 acute operations, up from 12,839 in 2011.
  • Finally, our district nurses completed 95,740 visits out in the community, up from 90,674 last year.

Across the board then, we have delivered greater volumes of care which has undoubtedly required more energy and effort from our staff. Wherever you work in our organisation, I want to thank you for the part you’ve played. It’s a real achievement to know that we have delivered treatment in such significant numbers and that in each case, a patient received high quality care to help improve their health and wellbeing.

Merry Christmas and thank you from the Executive Leadership Team
Merry Christmas and thank you from the Executive Leadership Team

As well as improving our business as usual, we’ve also made excellent progress with Achieving a Balance and our ambitious change management programme this year. Twelve months ago, Achieving a Balance was still forming and we had a lot of work to do to even decide where to start! Almost a year later, we’ve really started moving forward, with six strategies now identified and programme boards in place. There’s plenty of work still to do, especially as we move into the implementation phase next year, but even so, I’m pleased that this vitally important strategy has been cemented in the organisation this year and look forward to the progress to come in 2013.

One of the drawbacks of working in a health organisation is that demand, and therefore supply, never stops. I want to specially acknowledge the staff who will be holding the fort and working through this Christmas break. I know this time of year is traditionally one spent with family and friends, and I’m really grateful to everyone who is sacrificing that in order to keep our services running. I hope you can fit in some celebrations and quality time with your loved ones soon.

Like the CEO, the CEO blog is also taking a holiday but I’ll be back blogging in late January to tell you all about what 2013 has in store.  In the meantime, I wish you all a very Merry Christmas and hope you have a safe and relaxing festive season with your family and friends.

All the best,


PS: For staff who haven’t seen the Christmas message from myself and Professor Gregor Coster, chair of our board, I’d like to repeat it here:

Dear Staff,

With 2012 coming to a close, we can reflect on another extremely busy, productive and rewarding year for CM Health. Over the last 12 months, we have cemented ‘Achieving a Balance’ as our organisational framework while continuing our business as usual by providing high quality care, all in the face of increasing demand for the services we provide.

Undoubtedly 2012 has been the year in which we’ve started to make some really significant progress towards our goal to be the best healthcare system in Australasia by 2015. We’ve saved more than 8,000 bed days through our 20,000 Days campaign, are working with Primary Care to develop localities so that patients receive Better, Sooner, More Convenient care, and are leading national initiatives such as Target CLAB Zero to eradicate CLAB from the country’s hospitals.  

At the same time, we co-hosted the hugely successful APAC Forum, met significant milestones with the national health targets, exceeded our elective surgery targets and collectively lost almost 500kg. Looking ahead to 2013, we can look forward to opening the Clinical Services Building, progressing the planned development of the Manukau Health Park and making inroads into the organisation’s carbon footprint.

Thank you for your contribution to all we have achieved this year. It has not gone un-noted and we are deeply grateful for the expertise, dedication and hard work you all demonstrate on a daily basis. May you all have a safe, well-deserved and relaxing break this festive season, and we look forward to working further with you in 2013.

With our best wishes to you and your families,

Geraint and Gregor


Author: Geraint Martin

Geraint Martin was appointed Chief Executive Officer of Counties Manukau DHB in December 2006. It is one of the largest District Health Boards in New Zealand and services a population of half a million. He has significant experience over 30 years in national policy & in managing both primary and secondary care . Previously, he was Director of Health and Social Care Strategy at the Welsh Government .He authored a radical 10 year strategy of reform, including the successful “Saving 1000 lives” Campaign.Until 2004, he was CEO at Kettering General Hospital & had held senior positions in London & Birmingham.He has worked closely with clinicians in improving clinical standards,patient safety,chronic disease management & managing acute care to reduce hospital demand.In NZ, He has promoted clinical quality and leadership as central to improving patientcare. This has led to a significant increases in productivity and access, whilst maintaining financial balance. CMH has completed in 2014 a $500 m capital redevelopment programme, the largest in New Zealand. A central part of this is the establishment of Ko Awatea,the Centre for Innovation and Research which will underpin CMH as one of the the leading health systems in Australasia.In 2008, he chaired the Ministerial Review of Emergency Care in New Zealand, and in 2013 was an member of the Expert Advisory Panel on Health Sector Performance. Geraint has an MSc in Health Policy from Birmingham University .His post-graduate work has focused on health economics and Corporate Strategy . He is adjunct Professor of Healthcare Management at AUT and Victoria University, Wellington Elected in 2006 as a Companion of the Institute of Healthcare Management, previously he was an Associate Fellow at Birmingham University.He is is Chair of the Auckland Philharmonia Orchestra, a member of the Institute of Directors, on the Board of the NZ Institute of Health Management & previously the Board of The NZ Health Quality and Safety Commission.

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