Taking stock

As we approach the end of the financial year, it’s important to look back on the past 12 months and reflect on how far we have come as an organisation. It’s been a busy and challenging year and despite the growing demands on our time, resources and services we continue to be a high performing organisation. This is backed up by the fact that we continue to see over 95% of our patients within 6 hours in Emergency Care and have treated 13% more elective patients than last year. This is a testament to the hard work and amazing effort by everyone involved.

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Posted in A Whole of Systems Approach, Everyday Heroes, Excellence, Project Swift, Saving 20,000 Bed Days, Staff Engagement, Sustainability | Leave a comment

Keeping well this winter

While we are experiencing a relatively mild early winter, we must not be complacent about the risks of influenza. We currently have two people in our ICU suffering severely from influenza and we have had two deaths so far. And this is before winter really breathes down our necks. There is every sign of influenza ramping up in the South Island and experience tells us it will work its way north to us. It appears that H1N1 is the main culprit and this is indeed the nasty beast which played havoc in the last northern winter.

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Farewell and Thank You

Over the last few years as I’ve been doing my blog, I have been helped hugely by Katie Berry, a Senior Communications Advisor in our Communications Team. She has worked with me through thick and thin, encouraging me and others to make sure the CEO Blog happens every week. It is really to Katie’s credit that the blog has taken off as the great communication channel that it is. Sadly, she’s moving on to another role outside CM Health but before she goes, I thought it would be a good idea for her to sign off by contributing one last blog post about her time as a member of Team Counties. Over to you Katie, and thanks again for all your hard work… Continue reading

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Introducing the At Risk Individuals Programme

Readers of this blog will remember George, a patient whose story was captured through our 20,000 Days Campaign. Sadly George ended up in hospital 28 times in the course of a year. That’s more than once a fortnight. This is indeed scary to contemplate when you consider that approximately 60,000 people in Counties Manukau live with long-term conditions. Clearly we cannot accommodate them all ending up in hospital as frequently as George has done in the past.

We’ve made huge improvements with patients like George through the work of our Very High Intensive Users (VHIU) programme over the last few years, helping to keep them well and out of hospital as much as possible. But now it’s time to extend this approach to a wider cohort of primary care patients. Continue reading

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Entering Week Three of Project Swift

About a month ago, I posted a blog entitled Beginning a Revolution to announce our strategic partner for Project Swift (System Wide Information for Transformation). To recap, Project Swift is about using modern Information and Communication Technology (ICT) to redesign services and support for new models of care which better meet the needs of our community, enable integration of primary, community and hospital services, and improve efficiency. A few days after that post was published, I was pleasantly surprised to learn that it had had a significant number of hits within 48 hours, revealing the huge level of interest in this truly ground-breaking project. Continue reading

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And the Oscar Goes To…

There is no doubt that this is a fantastic organisation which is accustomed to celebrating great success. It’s especially rewarding when such success is recognized externally. It lends our achievements a certain validation and confirms that what we are doing here at CM Health ranks among the best on a larger stage. With that in mind, I have been extremely proud over this last week to learn of three very high-profile ways in which our organisation, and the talented individuals within it, have been recognized. And so let me tell you about an individual, a team and a building, all of whom have been applauded on the national stage. Continue reading

Posted in Capital Development, Excellence | 2 Comments

Celebrating a Heart of Gold in Kidz First

It is often said that an organisation’s greatest resource is its people and nowhere is that more true than at CM Health. As I walk around our sites, I’m constantly struck
by the number of staff who routinely go above and beyond the call of duty for their patients and colleagues. I introduced the Everyday Heroes concept in my blog a month or two ago as a way of recognising these individuals and, as always, I invite you to email me directly on ceoblog@middlemore.co.nz if there is someone who you think is worthy of a little recognition for their efforts.

Today’s recipient is a gentleman who has been working at Middlemore Hospital for 14 years. During the time I’ve known him, I’ve never once seen him offer anything less than a smile and a cheerful greeting to passers-by. In fact, it’s such a pleasure to see him that I have altered my route around the hospital just to say hello to him. It really does make my day. Continue reading

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